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Returns at Sugar™
– with ease and a smile

We want you to always be satisfied with both products and Sugar™ service. Therefore, if you want to return a sweet purchase for any reason, here we will also meet your expectations:

SWEET RETURN PROCEDURE

You can return any Sugar that has no signs of use (it is originally packaged and has all tags) without giving a reason within 14 days. For this purpose:

    1. Package your return and make sure that we will be able to identify it – just add a card with your order or invoice number to the package. If the payment was made on delivery provide us with the account number to which we are to return the funds.
    2. Return the goods for free, conveniently and without printing a label using the InPost Mobile app or the website https://szybkiezwroty.pl/pl/sugar. You can find detailed instructions here.

You can also send the package to the following address at your own expense if you do not want to use the InPost fast returns service:

Sugar Sp. z o.o.
ul. Modrzewiowa 9
32-060 Kryspinow
hello@sugarstore.pl
536 730 941

3. You will receive a refund no later than 14 days, but we do our best to make it the next business day after receiving the returned goods.

Complaints at Sugar™
– with a smile and with understanding

Handling returns and complaints shows the real face of the company. At Sugar™, we are proud of ours. If things weren’t perfect – we’ll fix it!

Learn the rules of complaint and ask freely about everything:

SWEET COMPLAINT PROCEDURE

  1. Prepare a claim form according to the guidelines at the bottom of the page. Make sure the defect is accurately described.
  2. Package the claimed product along with the claim form.
  3. Send the parcel at your expense to the following address:

Sugar Sp. z o.o.
ul. Modrzewiowa 9
32-060 Kryspinow

hello@sugarstore.pl
536 730 941

4. The complaint will be considered within 14 days.

COMPLAINT FORM

(this form can be completed and returned if you wish to make a warranty claim)

Addressee: Sugar Sp. z o. o., ul. Modrzewiowa 9, 32-060 Kryspinów

Customer’s name or surname:

Customer Address:
Customer phone number:
Customer email address:

As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:

( ) mailing address:
( ) e-mail address:

The complaint concerns:

( ) sales contract dated __________ goods:
( ) contract for the provision of another service:
( ) others:

Date of determination of the cause of the complaint:

Problem description:

Claim request:

( ) removal of a defect in goods or services
( ) replacement of goods with defect-free goods
( ) reduction in the price of goods
( ) withdrawal from the contract